Concept in blue and black of IT support service

Sadik Turkel

IT Support Specialist L2

IT Trainer

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About Me

I have over 4 years of experience supporting colleagues within a large organization, both on-site and remotely.


I have a polite, friendly demeanor on the phone and am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary and notify the right person when I cannot resolve an issue myself.


I am familiar with Windows, Mac OS, Linux and Android operating systems for desktops, laptops, tablets, and smartphones, as well as a variety of software, including Microsoft Office, Windows, Mac OS and Adobe Creative Suite, Articulate Storyline. I keep up to date with the latest technologies and learn quickly.

Experience & Education

CURRENT – 03/01/2019

IT SUPPORT SPECIALIST L2

IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION

• Analyze, evaluate and diagnose technical problems, report, document solutions.

• Windows, Mac, Linux workstation hardware and network equipment diagnostic, maintenance, upgrade.

• Linux server installation and management.

• VMware, Parallels, VirtualBox

• Clonezilla, Acronis

• Managing AD, Office 365, Google WorkSpace

• Help L1-L2 support tickets.

• Webmaster of www.bilisimgunleri.org & www.izmirinternethaftasi.org

CURRENT – 03/01/2019

E-LEARNING DEVELOPER

IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION

• Moodle Administrator

• Articulate Storyline E-Learning Content Creator

• Vyond Create Dynamic Videos

• Wordpress Administrator

• Google Workspace for Education Administrator

03/01/2019 – 18/08/2009

ICT TEACHER

IZMIR PROVINCIAL DIRECTORATE OF NATIONAL EDUCATION

Ibni Sina Middle School 03/01/2018 – 03/01/2019

Mustafa Uygur Middle School 06/08/2013 – 03/01/2018

Ali Akatlar Secondary School 18/08/2009 – 06/08/2013

Experience & Education

CERTIFIED MICROSOFT INNOVATIVE EDUCATOR MIcrosoft

MICROSOFT

Office 365

Sharepoint

Moodle: From NovIce Teacher to Expert OnlIne Educator

DR COLIN GRAY

Certificate : https://ude.my/UC-TK11LW9N

FATIH PROJECT NETWORK INFRASTRUCTURE SEMINAR

MInIstry of TurkIsh NatIonal EducatIon

Huawei 32U Switches

Cisco Wireless Routers

Fluke Network Cable Tester

32U Cabinets

Fiber Optic Termination Box

BS in COMPUTER AND INSTRUCTIONAL TECHNOLOGY TEACHING

Gırne Amerıcan Unıversıty - cyprus

Field of study: Teacher training with subject specialization

GPA: 3.23 Honour Student


What I can do

Skills & Proficiencies

OS

Windows

Mac

languages

Turkish (Native)

Linux

network

DHCP, DNS, FTP, TCP/IP

LAN, WLAN

logıcal thınkıng

English

mıcrosoft Offıce

actıve communıcatıon

computer Assembly

Adobe cc

Problem solvIng

computer dısAssembly

ARTICULATE STORYLINE

Troubleshootıng

Microsoft Education Technologies Submit Guest Speaker

Workplace & Trainings

it support on the computer keyboard

Reach out

Sadik Turkel

turkel.sadik[at]gmail.com

connect wIth me

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